Shop FAQ

What payment options are available?

We currently accept all major credits cards, processed through Square, on our website. Purchases made with cash or check must be made in person at Blue Line Arts.

I purchased a piece from your website. When will it ship? How long will it take for the artwork to arrive?

All purchased artwork must remain on display throughout the duration of the exhibition. Artwork will be shipped through UPS the Monday following the closing of the exhibition. UPS Ground shipping estimates a delivery window of 1-5 business days, depending on distance. For more information, view the UPS Ground shipping estimates HERE.

How can I ensure the artwork I purchased won't be damaged during shipping?

For artworks valued under $100, UPS insures the package at no extra cost. For artworks valued over $100, we highly recommend purchasing shipping insurance in addition to the artwork. For every additional $100 in value, shipping insurance costs $0.90. Blue Line Arts offers various shipping insurance options according to the value of the artwork. (For example, if the work you are purchasing is $875, we recommend purchasing insurance for works valuing $1,000 or less. If the work you are purchasing is $3,600, we recommend purchasing insurance for works valued $4,000 or less.)

Blue Line Arts is not responsible for any damages that occur during shipping. Blue Line Arts maintains a record of all artworks and their conditions prior to shipping.

I purchased more than one artwork. Do I need to purchase insurance for each item?

Yes. Because we ship artworks separately, we recommend purchasing the appropriate insurance for each item.

What exactly does shipping insurance cover?

Once shipped, UPS is liable for any loss or damage to the item. For more information on their policies and coverage, click HERE.

Can I pick up the artwork in person if I purchased it online?

Absolutely. During checkout, please indicate in Order Notes that you would prefer to pick up your purchase in person and select "Local Pickup" as the shipping option. All artwork picked up in person will be available the Sunday and Monday following the closing of the exhibition.

I am picking up an artwork, but I am unable to come in on the designated days. What are my options?

If you are unable to pick up the artwork on the Sunday or Monday following the closing of the exhibition, please give us a call at (916) 783-4117 to schedule a pick-up date. You can also have someone else pick up the artwork for you-- just provide us with the name of the person who will be picking it up!

 

I live internationally, but would still like to purchase an artwork. What can I do?

For international purchases and shipping information, please contact Blue Line Arts by phone at (916) 783-4117 or email at info@bluelinearts.org. We will be happy to work with your one-on-one to complete your purchase.

What does releasing my contact information do?

Many artists like to send thank you notes to their patrons. If you elect to release your contact information, the artist of the work you purchased will receive your name, email, and phone number. Blue Line Arts does not disclose any personal information for any reason, unless given explicit permission by the purchaser. 

If you would not like your information shared with the artist, please make a note when checking out.

How can I track my order?

To request tracking information, please email Blue Line Arts at info@bluelinearts.org.

I purchased an artwork, but after receiving it, it doesn't fit in my space. Can I return it?

All artwork sales are final. Dimensions for each piece are listed in product information. Whenever possible, we recommend viewing the artwork in person if there is any hesitation regarding size.